Desktop Support Engineer

Information Technology

Closing Date: 22 October 2024

The most frequent duties for this job are set out below, but the job may include other or 

occasional duties and responsibilities: 

• Install, configure and support all Microsoft desktop and server operating 

systems.  

• Install, configure and support all Microsoft and other application software 

(desktop and server). 

• General hardware installation and troubleshooting (desktop and server). 

• General troubleshooting on all IT related equipment. 

• Respond to and resolve support calls at customer sites. 

• Respond to and resolve support calls via remote connection (desktop and 

server). 

• Assist customers telephonically. 

• Remote administration of servers and workstations. 

• Knowledge of backup solutions like Veeam, Windows Backup, Altaro and similar 

applications (configuration, use and troubleshooting). 

• Compile desktop and server configuration documentation for client sites. 

• Execute orders and follow up service and repairs with external suppliers. 

• Identify possible risks or problems and escalate to senior engineer.


Must be BBE Aligned 

Must be between 18-35

Must be currently unemployed

Must not be a full-time student

Must not be a part of an internship, learnership or apprenticeship

Must not have previously benefitted from the YES Programme for longer than 8 months

QUALIFICATIONS: 

• At least a Matriculation certificate.  

• International MCSE or MCSA (advantageous) 

• Windows Server 2016 and above advantageous. 

• A+, Server+, N+ or similar qualification. 

KNOWLEDGE AND EXPERIENCE: 

• Excellent understanding of Windows Event logs and how to identify problems. 

Knowledge of backup solutions like Veeam, Windows Backup, Altaro and similar 
applications (configuration, use and troubleshooting). 
• Compile desktop and server configuration documentation for client sites. 
• Execute orders and follow up service and repairs with external suppliers. 
• Identify possible risks or problems and escalate to senior engineer. 
QUALIFICATIONS: 
• At least a Matriculation certificate.  
• International MCSE or MCSA (advantageous) 
• Windows Server 2016 and above advantageous. 
• A+, Server+, N+ or similar qualification. 
KNOWLEDGE AND EXPERIENCE: 
• Excellent understanding of Windows Event logs and how to identify problems. 
• Be familiar with SCCM 
• Experience with remote support applications and techniques (e.g.  VPN, RDP 
and Team Viewer). 
• Working knowledge of Active Directory administration: creating user accounts, 
resetting passwords, disabling and deleting users. 
• Experience with server maintenance and health checks on Windows Server. 
• Experience with the configuration and administration of Office 365. 
• Experience with logging and following up calls with external suppliers and 
service providers. 
• Excellent knowledge of hardware components and hardware troubleshooting 
procedures (desktop and server). 
• Working knowledge of server hardware systems such as RAID. 
• Excellent knowledge of Microsoft desktop operating systems and desktop 
software. 
• Good working knowledge of all Microsoft Office applications e.g. Word and 
Excel. 
• Good knowledge of TCP\IP networking is required. 
• Good knowledge of server software and systems. 
• Experience with configuring routers and wireless access points. 
• At least 3 - 5 years concurrent IT work Experience 
• At least two years server support and maintenance experience. 
ATTRIBUTES 
• Ability to identify, assess and solve desktop hardware and software problems 
innovatively. 
• An organised individual that can work unsupervised and effectively 
manage time and multiple tasks. 
• An analytical thinker that works methodically and always pays attention to 
detail. 
• An individual that always thinks before they act. 
• An individual who enjoys studying and improving their knowledge. 
• Ability to follow checklists and procedures accurately and adhere to company 
standards. 
• A self starter that is able to work alone or in a team. 
• Ability to work under pressure and remain focussed. 
• A well presented individual with excellent communication and inter-personal 
skills. 
• A motivated individual with a passion for technology. 
• Must have own transport and the ability to work after hours (on short notice) 
when required. 
• An individual that enjoys completing detailed technical documentation.

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